do it if u really need a job but try to find something better. i wasn't aware i could do that till after and it was only cus a coworker did and her issue became priority and were resolved in a couple days when hr had with them for weeks. again they will only help if you go to the boss of HR. this job is the reason i suffer from adrenal fatigue and yes i asked to be demoted for over a year and somehow for over a year no other lines were hiring but we had new training every 3 weeks. im finally better enough to proceed with filing my complaints on the company. The work expectations are high and the pay is not competitive as other companies within the same the industry. The overall call center has a pleasant environment. overall there are so many other call centers ur better off at. Atento BBVA (Current Employee) - Pharr, TX - JManagement had unacceptable behavior. the site manager, assistant and hr are not on ur side. don't trust them if they say they will help. they break osha laws when it comes to mental disabilities, i wouldn't doubt for physical either. they don't have faith in coworkers even with doctors excuses. they don't care if ur dying on the floor u better answer calls.
Atento pharr tx plus#
they'll put you in lines of business you're not trained in, plus the original lines of business you were in. I recommend this job just for training and maybe a couple months, if they try to promote u to one team or premier say no. Atento was a great job place due to great mentors and managers. Because of the poor training, systems and resources available, you are forced to ask for help from supervisors, but they are never there when needed, and always disappear - más. CSR - Customer Service Representative (Former Employee) - Pharr, TX - March 5, 2018. Majority of management is childish and refuse to help, there is a few of them that are ok though. You get written up if you are 1 minute late from break or lunch. They have a/c issues in the building so its always hot and stuffy. They are strict on every metric and write you up if you aren't meeting, and they also find other ways to punish you like taking away your paid breaks and shortening your lunch to 30 minutes until you are at goal again. Had that issue brought to the attention of the site manager and he seemed surprised and then eventually got a $.50 raise a month later. If you get selected to move to another department (or fired if you chose not to) you have to take calls from additional lines of business for no additional pay. You handle back to back calls all day, majority of the customers are angry, so you get yelled at all day. If you make it after training, the pay is still low. One of the trainers doesn't like other women, and will single them out, fight with them and fire them when they retaliate. They fired anyone for any little reason during training.
The training was poor and only covered about 10% of what you actually do on the job.
The person doing the interview had a xanax pill sitting on top the desk in plain sight. The entire interview process when I applied probably lasted no longer than 10 minutes, was asked about 5 questions and hired on the spot.
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